If attempting to use a sale specific discount and have received a notification or seen a banner on a "named" sale for a discount, then only items within this "named" sale will be available for discount, when applying the promo code displayed on the sale at checkout.
If clicking on the sale, but then using the search function to look for alternative items within other sales, these products from other sales, will not be eligible for that promotion.
To check the sale specific promo is working correctly, please ensure that you are selecting items from the sale containing the offer and applying the promo code in the promo code box at checkout. You will then see the discount reflected in your total.
Promo codes cannot be used in combination with Insider Discounts, other discounts or any free shipping offers.
Please note that sale specific discounts may have other restrictions such as minimum number of items, minimum order value and will have a maximum redemption cap and a date and time that the discount is valid from and until. Items reserved from your waitlist are not eligible, as items must be added directly from the sale. Where a waitlisted item is available, please find the product within the sale and add to your cart from there.
Please check the terms and conditions of any offer when you are having an issue.