If you return to a store and choose a Saks OFF 5TH Instant Merchandise Credit refund, the associate will provide you with a Saks OFF 5TH Merchandise Credit (in card form) at the register. The Merchandise Credit does not expire and is eligible for in-store use (U.S. and Canada locations) or online shopping on http://www.SaksOff5TH.com (for shipments to U.S. only). Saks OFF 5TH cannot process cash refunds for damaged or incorrect returns.
If you return to a store or return by mail and select Original Form of Payment or Gilt Credits, we will begin processing your return as soon as it is delivered to our warehouse. You will receive a refund and an email once your return has been fully processed. Gilt Credit refunds will be available once the return is completed, and credit card refunds will appear on your statement 3-5 days afterwards depending on your financial institution. Please allow up to 14 days total for return shipment and processing.
You can check the status of any return by visiting gilt.com/return, clicking on the Return No. in your History, and clicking the "Track Shipment" button on the upper right-hand corner. Unfortunately return credit cannot be issued to an account until it is delivered to our facility and processed.